C.C. Designs will now cover all applicable sales tax for our Kansas customers.
Lost/Damaged Items by the shipping provider-
Every once in a while the Post Office will lose or damage a package. Please give you package ample shipping time. If it has been 30 days since you received the email that your order has shipped or you receive you order damaged please contact me right away. We are not affiliated with the United States Postal Service and cannot guarantee the delivery times stated by the USPS, however they are fairly accurate. Once your order has left our possesion, it is in the hands of the United States Postal Service and we are not responsible for it's handling, delivery, or route taken for delivery. Delivery times are affected by inclement weather and Sunday/Holiday closures.
If your order has been marked as "Delivered" by the United States Postal Service and you beleive that you have not recieved it, we are not responsible for replacing the order. Please do the following.
1. Check with family members and neighbors who might have picked it up.
2. Check you local Post Office. They sometimes scan packages as delivered, accidentally or otherwise, and hold them for customer pick-up.
3. If your package has still not been found, you will have to file a complaint with the Postal Service at your local Post Office, online at usps.com or by calling 1-800-ask-usps.
International Customers: All orders are shipped via First Class International Mail, weight permitting, unless requested otherwise by the customer. Please allow 4 to 6 weeks for the delivery of First Class International Mail, 6 to 10 days for Priority International Mail. These times are dependent on how long your order is held by your local Customs Officials.
Domestic (U.S.) Customers: Due to our inexpensive shipping policies we reserve the right to ship your order in the least expensive manner possible, unless otherwise requested by the customer. Please note that if your order appears to have been lost or has not been delivered, we will not replace it until at least 30 days have passed since the ship date.
If you receive a defective item I need to be contacted immedietly. Item will then need to be returned to me so that I can send the item back to the manufacturer. You will receive a replacement as soon as possible. (Refunds will not be given for defective items only replacements).
Returns are accepted if I am notified within 15 days of shipment for a refund or exchange. All returns will be charged a 20% restocking fee. All items need to be returned in there original packaging. All That Scraps is not responsible for lost or misdirected returns.
Please send your returns to the following address,
C.C. Designs, Returns,
6930 Martindale Rd
Shawnee, KS 66218
At this time C.C. Designs is not able to do backorders. If an item is out of stock that item will not show up in your cart.
When an item is out of stock you will see the word waitlist under the price of the item. If you wish to be added to the waitlist click this link and fill out the information. When the item is back in stock I will send you an email stating the item is back in stock.
To Calculate shipping rates-
Place products in your shopping cart, and click the "Shopping Cart" word at the top of the page. Scroll down to "Estimate Shipping Costs" and fill in your information. The cart will give you the shipping rates available for your order.
We are not responsible for packages that say "delivered" and you did not receive. You will need to contact your local post office and have them investigate the non delivered package.
Orders sent to Canada or Internationally by First Class Mail can take up to 5 weeks to be delivered.
Actual USPS rates up to $64.99. Order over $65.00 ship for free.
Actual USPS rates up to $149.99. Orders over $150.00 ship for free.
We now have USPS set up with our online store. During checkout you will be able to choose first class or priority shipping. You will see the rate that the shipping you choose will cost. Since shipping is paid during checkout your order will now be shipped faster, and no more paypal invoices to pay for shipping.
All Major Credit Cards Accepted.
We no longer accept checks or Money Orders.